Coilcraft
  • 07-Aug-2017 to 06-Oct-2017 (CST)
  • Customer Service
  • Cary, IL, USA
  • Full Time

Coilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunications, computers, automotive, broadband communications and consumer electronics. We are seeking a skilled individual to join our customer service team.

 

Job Responsibilities:

  • Accurately process customer transactions such as orders, quotes or returns.
  • Respond to customer requests, answers questions, and handle customer problems.
  • Communicate with external and internal customers on a daily basis to ensure that orders are fulfilled and/or upgraded and quotes are processed. 
  • Perform all customer verifications as appropriate.
  • Refer customer complaints and problems immediately.
  • Manage time effectively, meet personal goals and work effectively with other members of the customer service team.
  • Present a professional image at all times to customers and vendors.

 

Job Requirements:

  • 1-3 years customer service experience preferred.
  • High school diploma; Associate or Bachelors degree preferred.
  • Proficient with Microsoft Office Suite, especially Excel.
  • Effective listening and communication (verbal and written) skills.
  • Problem-solving and analytical ability.
  • Accuracy, attention to detail and organizational skills.
  • Able to handle difficult customers with diplomacy and tact.
  • Able to multi-task and follow through.

 

EOE/Minorities/Females/Veterans/Disabled

This position may require compliance with ITAR export regulations, applicants must be U.S. citizens or have permanent resident status.

Coilcraft
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